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order; requestnoun, suru verb
の
possession, attribution, nominalizer, or nominal linkergrammar
際に
in case of; at that time; at this timeadverb
お名前
name (honorific)noun
を
object markergrammar
伺い
visit; call on; pay a visit; ask; inquire; hear; be told; implore (a god); seek direction (from a superior); speak to (a large crowd)-> 伺うgodan verb
ます。
polite non-pastgrammar