noun
follow-up service; after-sales follow-up
Wasei-eigo business term for post-sale support, customer care, or checking in after a transaction. Not used in English.
wasei-eigo (Japanese-coined English), from after follow
この会社はアフターフォローが手厚い。
This company provides thorough follow-up service.
購入後のアフターフォローについて教えてください
Please tell me about the after-sales follow-up after purchase.