Translation guide
The concept of customer satisfaction in Japanese business contexts, ranging from formal survey terms to casual expressions of being happy with a service or product.
To refer to customer satisfaction as a business metric or goal, often used in corporate settings, surveys, and marketing.
The standard formal term for 'customer satisfaction', often abbreviated as CS (シーエス) in business contexts.
Our company strives to improve customer satisfaction.
Common abbreviation for customer satisfaction in Japanese business, pronounced as the English letters.
Improving CS is this year's goal.
To express that a customer is satisfied with a product or service in everyday conversation.
The most direct way to say 'I am satisfied' as a customer. Can be used in various levels of politeness by changing the ending.
To talk about the feeling of satisfaction that a customer experiences.
To express the action of satisfying customers or achieving customer satisfaction.
Causative form meaning 'to make customers satisfied' or 'to satisfy customers'.
満足 (manzoku) implies a rational or overall satisfaction, often after evaluating something. 気に入る (ki ni iru) is more emotional and spontaneous, meaning 'to like' or 'to be pleased with'. In customer contexts, 満足 is more formal and measurable, while 気に入った is casual and personal.
I was satisfied with the service. (evaluative)
Specifically refers to the 'degree' or 'level' of customer satisfaction, often used in surveys and metrics.
The results of the customer satisfaction survey have arrived.
I'm satisfied with the service at this restaurant.
Was the customer satisfied?
Casual form of 'I am satisfied'. Often used in informal settings.
I'm satisfied with this product.
Literally 'it entered my liking', meaning 'I liked it' or 'I was pleased with it'. Commonly used by customers to express satisfaction with a purchase.
I really like this bag. (implying satisfaction)
We value our customers' sense of satisfaction.
More direct and less polite than お客様, used in business reports or analysis.
Customer satisfaction influences purchasing behavior.
It's important to satisfy customers with high-quality service.
Humble expression (謙譲語) meaning 'to have the customer be satisfied'. Very polite and commonly used in service industries.
We will strive to ensure our customers are satisfied.
I liked this design. (emotional)
In everyday conversation, directly saying 顧客満足 (kokyaku manzoku) can sound overly formal or businesslike. Instead, use phrases like 満足している or 気に入った to express personal satisfaction as a customer.
この買い物には本当に満足しているよ。
I'm really satisfied with this purchase.
Casual, spoken