noun
soft skills; people skills; interpersonal skills
Wasei-eigo from English 'soft skills'. Refers to interpersonal abilities such as communication, empathy, and customer service, often in a business context.
wasei-eigo (Japanese-coined English), from soft skills
この仕事では、専門知識よりもソフトスキルが重視される。
In this job, soft skills are valued more than technical knowledge.
彼女はソフトスキルが高く、どんな顧客ともうまくやっていける。
She has strong people skills and can get along with any customer.