アフターフォロー

noun

follow-up service; after-sales follow-up

Wasei-eigo business term for post-sale support, customer care, or checking in after a transaction. Not used in English.

wasei-eigo (Japanese-coined English), from after follow

• この会かい社しゃはアフターフォローが手て厚あつい。

  This company provides thorough follow-up service.

• 購こう入にゅう後ごのアフターフォローについて教おしえてください。

  Please tell me about the after-sales follow-up after purchase.