soft aspects; intangible side
Refers to non-physical, human or informational elements (personnel, skills, data) in contrast to hardware or physical infrastructure. Often used in business or IT contexts alongside ハード面.
See also: ハード面
システム導入では、ハード面だけでなくソフト面の整備も重要だ。
When introducing a system, it's important to prepare not only the hardware side but also the soft aspects.
このプロジェクトのソフト面を担当しています。
I'm in charge of the intangible side of this project.
Compound of ソフト (from English 'soft') and 面 ('side, aspect').