This pattern respectfully describes an action performed by a customer, teacher, manager, or another person whose position you wish to raise. The respect is directed toward the person doing the action, not merely toward the listener.
Who receives the respect?
The person doing the action is the person being respected. English often has no special verb form for this distinction, so the translation may look ordinary even though the Japanese clearly raises the subject.
Questions and reports
The same construction works in questions, descriptions, and reports. Only the final なる changes for tense and politeness.
The first sentence uses the target pattern to raise the manager who makes the decision. The second uses the neighboring humble pattern for the speaker's own action.
