Translation guide
In Japanese, the concept of after-sales service is commonly expressed using the borrowed English term アフターサービス, but there are also native Japanese expressions that convey similar meanings depending on the context, such as customer support, maintenance, or follow-up service.
The general concept of service provided after a purchase, including support, repairs, and maintenance.
The most common and direct equivalent, a loanword from English. Widely understood and used in business and consumer contexts.
この製品には1年間のアフターサービスが付いています。
This product comes with one year of after-sales service.
アフターサービスについて問い合わせる。
Inquire about after-sales service.
A more literal Japanese phrase meaning 'service after sale'. Used in formal or explanatory contexts.
当社は販売後のサービスを重視しています。
Our company places importance on after-sales service.
Another loanword, 'aftercare', often used for ongoing support or maintenance services, especially for products like cars or electronics.
車のアフターケアはディーラーにお任せください。
Please leave the aftercare of your car to the dealer.
Service focused on answering questions, troubleshooting, or providing assistance after purchase.
Commonly used for customer support hotlines or help desks, especially for tech products.
カスタマーサポートに電話してください。
Please call customer support.
Short for customer support, often used in product documentation or websites.
Service involving physical maintenance, repairs, or inspections after purchase.
Used for regular maintenance services, often for machinery, vehicles, or appliances.
定期的なメンテナンスをお勧めします。
We recommend regular maintenance.
Specifically refers to repair services, often part of after-sales support.
無料修理サービスが含まれています。
Free repair service is included.
Service involving checking in with customers after a sale to ensure satisfaction or provide additional help.
Loanword for follow-up, used in business contexts for post-sale customer care.
購入後、フォローアップの電話をします。
We will make a follow-up call after purchase.
While アフターサービス is widely understood, in formal business writing or speeches, you might encounter the more explicit 販売後のサービス. For customer support contexts, カスタマーサポート or simply サポート are often more natural.
詳しくはサポートページをご覧ください。
For details, please see the support page.
A wasei-eigo term combining 'after' and 'follow', meaning post-sale follow-up. Common in sales contexts.
アフターフォローを徹底しています。
We thoroughly provide after-sales follow-up.