noun
upselling; up-selling
Business term for persuading a customer to buy a higher-end product, add-ons, or additional items beyond the original purchase.
店員は新機能を説明してアップセルを試みた。
The clerk explained the new features and tried an upsell.
アップセルは顧客満足度を下げることもある。
Upselling can sometimes lower customer satisfaction.