カスタマーサクセス

noun

customer success

Business term for a proactive approach to ensuring customers achieve their desired outcomes while using a product or service, often involving dedicated teams.

• 当とう社しゃではカスタマーサクセスチームが顧こ客きゃくの定てい着ちゃく率りつ向こう上じょうに取とり組くんでいます。

  At our company, the customer success team works on improving customer retention.