mistake with an order; getting a customer's order wrong
Refers to an error made by staff when taking or processing a customer's order, especially in restaurants or retail. The term オーダーミス is a synonym with the same meaning.
wasei-eigo (Japanese-coined English), from miss-order
See also: オーダーミス
The staff made a mistake with the order, and the wrong dish came.
There were many order mistakes, and we caused trouble for the customers.