public relations and public listening
A compound concept combining outward information dissemination (広報) with inward information gathering or consultation (広聴), often used in administrative or organizational contexts.
See also: 広報広聴課
A public relations and public listening division was established at the city hall.
Through PR and public listening activities, we reflect citizens' voices in policy.
public information section; public information department
Compound of 広報 (public relations, information dissemination) and 広聴 (public listening, gathering opinions). The exact historical derivation is uncertain, but the term is used in modern administrative contexts.