public information section; public information department
A section or department within a government office or public organization responsible for public relations and listening to public opinion.
Please contact the public information section at the city hall.
広報課 focuses only on public relations and information dissemination, while 広報広聴課 also includes listening to public feedback.
Compound of 広報 (public relations), 広聴 (public listening), and 課 (section/department).