感かん情じょう労ろう働どう

noun

emotional labor

Sociological term for work that requires managing one's emotions to meet job expectations, such as in service or care professions.

• 接せっ客きゃく業ぎょうでは、感かん情じょう労ろう働どうが求もとめられることが多おおい。

  In customer service jobs, emotional labor is often required.