also: クレイム
noun
claim for compensation; customer complaint
Used in business and consumer contexts for a formal complaint seeking compensation, refund, or correction of a defect.
不良品についてクレームを入れた。
I filed a claim about the defective product.
お客様からクレームが来た。
We received a complaint from a customer.
noun
Broader, more general use for expressing dissatisfaction or objection, not necessarily tied to compensation.
彼はいつも何かしらクレームを言っている。
He's always making some kind of complaint.