ichidan verb
cannot do; find it difficult to do
Humble expression (謙譲語) used to politely decline or express inability to do something. Often used in business settings to soften refusals.
See also: しかねる
申し訳ございませんが、そのご依頼は致しかねます。
I'm very sorry, but I cannot accept that request.
個人情報についてはお答え致しかねます。
I am unable to answer questions regarding personal information.