the customer is always right; the customer is king
A common proverb in Japanese service culture, emphasizing that customers should be treated with the utmost respect, almost like gods. Often used to remind staff of service standards.
The phrase 'the customer is always right' is often heard in the Japanese service industry.
During new employee training, I was taught that 'the customer is king.'
Popularized by the singer 三波春夫, who used it of a performer’s reverent attitude toward the audience. It subsequently became a broader slogan about customer service.