godan verb (-ru), transitive verb
Humble verb (kenjougo) used when the speaker hears or learns something from a superior or customer. Often used in business settings.
お名前を承りました。
I have heard your name (polite).
ご意
I would like to hear your opinion (humble).
godan verb (-ru), transitive verb
receive (order); undertake; take (reservation)
Humble verb for receiving instructions, orders, or requests from a superior or customer. Also used for accepting reservations or tasks.
ご注文を承りました。
I have taken your order (humble).
ご予約を承っております。
We are accepting reservations (humble).