お・
ご利用いただきありがとうございます is how companies thank you, and お待ちいただけますか is how staff ask you to wait. It is ていただく as companies and staff say it: you kindly do it, and they receive the favor.
thanks
Thank you for always using our service.
How to form it
お + Verb ます-stem + いただく ご + する-noun + いただく
待ちます → お待ちいただく, 利用する → ご利用いただく. There is no て and no して in it. A few する-nouns take お: お電話いただく. 見る and 来る have forms of their own: ご覧いただく, お越しいただく.
Asking
お／ご～ + いただけますか
"Could you…?"
Who is doing it?
Respectful forms raise what the other person does. Humble forms lower what you, or your side, do. You never raise yourself, and to an outsider you never raise your own family or company.
お～いただく does both at once. The other person does the verb in the middle, raised with お or ご. The one who says it receives the favor, humbly: いただく.
Could you send me the materials?
ていただく: to a teacher or a stranger.
Could you send me the materials?
The same, from staff and in business email.
For my study-abroad application, my professor kindly wrote me a letter of recommendation.
The one who does it takes に.
Thank you for…
いただき is a more formal いただいて.
Thank you very much for coming such a long way today.
from a shop
Thank you for your purchase.
opening an email reply
Thank you for getting in touch.
Could you…?
いただけませんか is softer than いただけますか. Email often asks with no question: いただければ幸いです, "I would be grateful if you could".
Could you write your name in this box?
I'm sorry to trouble you, but could you check the application form?
I would be grateful if you could look over the attached materials.
いただけます: you can
On a sign or a website, いただけます with no か isn't a request. It says what you can do, and いただけません what you can't.
You can choose from three colors.
Cash is not accepted.
The same start, three endings
Please wait here.
A polite instruction. It expects a yes.
Could you wait here?
A question, asked as a favor. Softer.
Will you wait here?
Respect only. They ask what you plan to do.
Not ご～していただく
ご利用して is the humble ご～する, for what you do yourself. Here the using is the customer's, so it has no place before いただく.
Not said: いつも
(Thank you for always using our service.)
ご利用いただき, or 利用していただき with no ご. Heard often, and still a mistake.
Close neighbours
The everyday version, with the て-form.
My teacher kindly wrote me a letter of recommendation.
Check yourself
1Which one is right?
本日は
Choose an answer to see why.
2A company writes this to you. What does it mean?
明日までに
Choose an answer to see why.
3What does this sign mean?
こちらの
Choose an answer to see why.
More detail
ご利用くださいまして
The same thanks can start from the customer, with くださる. Both are right.
on a train
Thank you for traveling with us again today.
More sentences
At the beginning of the meeting, the department head kindly explained the new policy.
Thank you for sharing your valuable thoughts with us the other day.
We sincerely thank everyone who helped with this survey.
Could you please submit the manuscript by the deadline?
I would be grateful if you could check the attached file.